Concierge Drop Privacy Statement

Introduction

Welcome to ConciergeDrop. This Privacy Policy describes our practices regarding the collection, use, and sharing of your personal information through the use of our services. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect different types of personal information for the purpose of providing and improving our services, including:

    a. Personal Data

    We may ask you to provide personally identifiable information, including but not limited to:

  • First and last name
  • Email address
  • Phone number
  • Physical address

    b. Order and Preference Data

  • Information about your orders and preferences, including laundry preferences and special requests.

    c. Usage Data

  • Data on how you access and interact with our website and services.

How We Use Your Information

We use the collected data for the following purposes:

  • To provide, manage, and improve our services.
  • To process orders and fulfill customer requests.
  • To notify you of updates or changes to our services.
  • To provide customer support and respond to inquiries.
  • To analyze service usage and enhance user experience.
  • To detect, prevent, and address technical issues or security concerns.

SMS Communications and Consent

By opting in to receive SMS from ConciergeDrop, you consent to receive service-related messages, including order updates, appointment reminders, and customer support communications.

  • We do not share or sell phone numbers, SMS opt-in consent, or any personal data to third parties, affiliates, or business partners for marketing purposes.
  • You can opt out at any time by replying STOP to any message. For support, reply HELP.
  • Message & data rates may apply. Messaging frequency may vary.

Data Sharing and Security

We do not share your personal information with third parties for marketing purposes. However, we may share data with:

  • Service providers that help us operate and improve our services (e.g., payment processors, logistics partners), strictly for service fulfillment purposes.
  • Legal authorities if required to comply with legal obligations.

We take commercially reasonable measures to protect your personal data, including SSL encryption, secure data storage, and restricted access to sensitive information.

Your Rights and Choices

  • You have the right to access, update, or delete your personal data.
  • You may opt out of marketing communications at any time.
  • You may request clarification on how we process your data.

Policy Updates and Contact Information

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.

For any questions or concerns regarding this Privacy Policy, please email us at [email protected] or call us at 656-560-5001.